Utilising the web to power businesses
At Icreon, we utilise the latest in web technologies to build scalable, enterprise-grade web solutions across a variety of verticals.
Everything from sophisticated web applications to robust enterprise-grade websites – we help businesses develop on the web to provide powerful software to the world in real-time.
A better understanding of how technology plays a role in business success
Enabling businesses to grow through customised software and product development
Automating outdated processes & technology for operational efficiency
Engineering new ideas to stay ahead of the competition
The future of web apps, cloud apps, & web development lie in the ability to create a more compelling customer experience. We hear that phrase 'customer experience' all the time in today's digital world, but the question is what does it truly mean? In addition, when we talk customer experience, are we also talking about how to augment the employee experience, the stakeholder experience, the donor experience, or any other fill-in-the-blank experience?
We tactically define how to augment customer experience through the use of two key principles: personalisation & intelligence. We hone in on creating personalised experiences that treat our audiences as if we were talking to them specifically. And we continuously infuse intelligence into CX by evaluating and utilising the latest tools available in artificial intelligence and machine learning so that our experiences can respond back to customers naturally, whether it's through a site, a voice conversation a mixed-reality experience or otherwise.