Retainers Support & Maintainence

The retainer model is typically used in support contracts. A fixed number of billable hours is prebooked with our development team each month. This helps us plan our resources enabling us to have Service Level agreements on how quickly we respond to support issues or work requests. The level of billable hours can be reviewed periodically. if the number of hours is exceeded in any month then a small additional charge is added to compensate for the resource planning overhead.

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As a web development client of Icreon we have been very impressed with the creativity demonstrated by their designers, the level of service provided to us by our project manager and the quality and timeliness in which the final product was delivered. The overall level of service combined with the value for money that we feel has been achieved has meant that we would be delighted in recommending Icreon for web and software development services and we would certainly use them again.

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