Portfolio

PeopleValue
http://www.peoplevalue.co.uk/

Project

Website CMS development and integration

PeopleValue is a UK company that operates a web-based incentive system through which other businesses can reward their employees or customers by giving them redeemable points. PeopleValue approached Icreon because their website’s back-end application, which includes a content management function as well as member, catalogue and order management, needed to be redesigned and relaunched.

Technology:

JPA (Java Persistence API) framework, servlets, JSP.

Project requirements

PeopleValue’s website was being managed by a slow and inefficient back-office application. Icreon was contracted to redesign and redevelop this application and make it fully integrated and synchronised with the website. We were also asked to add a range of new functions through which PeopleValue’s staff could improve their service.

Our solution

Icreon developed the new application on the JPA (Java Persistence API) framework. Our easy-to-use, robust solution enables PeopleValue staff to manage every aspect of the incentive programme, including the ability to:

• Create member profiles
• Create customised catalogues for members
• Track, process and update any orders members place

The application can be accessed by many types of user, each with different roles, who use different modules of the application based on their level of permission, including:

• System users: create and manage user accounts
• Customer service users: search for and view orders and customer details (including a graphic to show customer satisfaction levels)
• Order management users: view and process orders (including a facility to generate and download delivery notes and order details)
• Content management users: manage all of the website’s content (eg setting up members’ pages, managing catalogues, etc).

Icreon’s solution has helped to reduce the time it takes for PeopleValue staff to manage their incentive scheme and the content of their website, providing the right information to the right people while also working much faster than before, leading to significant cost savings.

---